Consumer Outcomes
Outcome 1:Consumers can be confident that they are dealing with a firm where the fair treatment of their customers is central to its corporate culture.
Outcome 2:Products and services marketed and sold in the retail market have been designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3:Consumers are provided with clear information and kept appropriately informed before, during, and after the point of sale.
Outcome 4:Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5:Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and also as they have been led to expect.
Outcome 6:Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
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